Consumer Data Privacy Policy

Last updated: September 25, 2026

Shah Informatics Ltd (“we,” “our,” “us”) is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in strict compliance with the Mauritius Data Protection Act (DPA) 2017.

1. Information We Collect

When you browse our website or make a purchase via WooCommerce, we collect the following personal data:

• Identity Data: Name, surname.
  
  
• Contact Data: Delivery address, billing address, email address, phone number.
  
  
• Transaction Data: Details about products you purchased, order totals, and payment methods.
  
  
  
• Note on Payment Details: We do not store or process your credit card numbers.
  
  All credit card payments are securely handled externally by our licensed payment gateway, MIPS.
  
  For MCB Juice transactions, we only view the standard proof of transfer provided by your mobile banking application.

2. How We Use Your Data

• To process your WooCommerce order, manage payments, and handle delivery.
  
  
• To manage commercial operations, including processing defective product returns and warranty claims.
  
  
• To send transaction updates (order confirmations, delivery notifications via SMS/email).
  
  
• To protect against fraudulent transactions on our site.

3. Data Sharing with Third Parties

We do not sell, rent, or trade your personal data. To fulfill your order, we only share necessary data with trusted service providers:

• Our Courier Partners: Given your name, address, and phone number solely for shipping purposes.
  
  
• MIPS Gateway: To securely validate your credit card transactions.
  
  
• IT Support Services: Hosting and backend infrastructure managing our WooCommerce architecture.

4. Data Security & Retention

• Your personal data is stored securely behind encrypted networks.
  
  Our website uses an active SSL certificate to safeguard text inputs during your checkout sequence.
  
  
• We retain transaction and identity logs only as long as necessary to fulfill business obligations or satisfy financial accounting and tax requirements dictated by the Mauritius Revenue Authority (MRA).

5. Your Rights Under the Mauritius DPA 2017

Under local data laws, you possess legal rights regarding your information. You may contact us at [support@shah-informatics.com] at any time to exercise your rights to:

• Access a copy of the personal data we hold about you.
  
  
• Rectify incorrect or incomplete contact information inside your WooCommerce client profile.
  
  
• Erasure (“Right to be Forgotten”): Request that we clear your account data, provided it doesn’t conflict with ongoing financial auditing requirements.

6. Currency and Governing Law

“All transactions will be billed and processed in Mauritian Rupees (MUR).
Shah Informatics Ltd is a registered business domiciled in Mauritius.”