Delivery Policy

Last updated: September 25, 2026

We deliver IT products across the entire island of Mauritius using reliable local courier services to ensure your hardware arrives safely.

1. Delivery Rates & Zones

• Standard Delivery: Fixed rate of Rs 350 for all orders under Rs 5,000.
  
  
• Free Delivery: Valid for all orders totaling Rs 5,000 or more.
  
  
• Regional Exclusions: We deliver island-wide.
  
  However, certain restricted entry zones or remote areas may require a centralized drop-off point coordinated by our courier.

2. Delivery Timeframes

• Processing Time: Orders are processed within 1 to 2 business days after payment confirmation (MIPS or MCB Juice clearance).
  
  
  You will receive an email update when your WooCommerce order status changes to “Completed”.
  
  
• Transit Time: Once dispatched, delivery typically takes:
  
  
  • 2 to 3 business days for standard regions.
    
    
  • 3 to 5 business days during peak holiday seasons or public holidays.
    
    
• Note: Deliveries are only made on business days (Monday to Friday) and Saturday mornings. No deliveries are made on Sundays or Public Holidays.

3. Order Tracking & Delivery Day

• Once your package is handed over to our courier, you will receive an SMS or email notification with a tracking reference or the courier’s contact details.
  
  
• The courier driver will call you on the number provided during your WooCommerce checkout before attempting delivery to ensure you are home.

4. Inspection Upon Receipt (Crucial for IT Hardware)

Because we operate a strict defect-only return policy, you must inspect the package thoroughly upon delivery:

• Check for visible external damage to the box or anti-static seals before signing the courier’s delivery note.
  
  
• If the item is visibly crushed or broken, refuse the delivery, tell the courier driver, and immediately contact us at [support@shah-informatics.com].
  
  
• Any damage or physical defects must be reported within 48 hours of receipt as outlined in our Return Policy.